(1) Cancellation – Written notice by email must be submitted 7 days (168 hours) prior to the original course date and time. A $25 fee will apply per person.

(2) Reschedule – Written notice by email must be submitted 2 days (48 hours) prior to the course date and time. No additional fees will apply.

(3) Late Notice Reschedule – Written notice by email must be submitted within 2 days (48 hours) of the course date and time. A $25 fee will apply.

(4) Late Participants – Participants arriving more than 20 minutes late to the class will be required to reschedule to another date, and a $25 reschedule fee will apply.

(5) No Show – Refunds or rescheduling will not be permitted once the course begins.

(6) (If Applicable) Blended Online Learning – Participants attending class with an incomplete online component will be required to reschedule to another date, and a $25 reschedule fee will apply.

(7) (If Applicable) Recertification – A valid (not expired) previous certificate of the same course must be submitted within 2 days (48 hours) of registration via email (info@intensivecarefirstaid.ca). Participants who do not provide proof of an acceptable certificate will not be allowed to attend the recertification class. Refunds or rescheduling will not be permitted.

(8) (If Applicable) Full Online Courses - Our fully online courses including Medical Terminology, Transportation of Dangerous Goods, Bloodborne Pathogens, and WHMIS are non-refundable and final sale.

Acceptable photographic identification:

a) Valid Canadian or U.S. Driver’s License
b) Valid passport
c) Valid BC student identification card issued for the current school year
d) Employee picture identification card
e) Native status picture identification card
f) BC photo identification (digital) issued November 1996 or later
g) Other Canadian Government Issued Photo I.D.